CONTRACT DETAILS
ArcSuite AI is a Software-as-a-Service (SaaS) solution with four modules which address all PSA requirements for eProcurement Software and Contract Management Software. It is engineered for maximum ease-of-use and supported by proven training and technical support included with the license.
ArcSuite AI offers transparent license pricing that includes all of the required technology, implementation, hosting, training, and technical support our clients need to be successful. A-Frame Solutions was founded in 2014 by three former federal Contracting Officers who bring deep acquisition expertise to every engagement. We are a trusted provider of acquisition support and software solutions to clients such as the Department of Treasury, National Institutes of Health, National Oceanic and Atmospheric Administration, Department of the Interior, Department of Homeland Security, and the General Services Administration.
A-Frame Solutions is fully committed to a robust marketing strategy for the duration of the contract, as it aligns perfectly with our company’s strategic direction to earn the trust and business of local governments, educational institutions, and Not-For-Profits.
Compliance
Contract 25-203-AFR is compliant to 2 CFR Part 200 and EDGAR.
Orders
Orders are placed directly through the A-Frame contact, Jason Zick.
jason.zick@aframesolutions.com, or 301.653.0512
Pricing
PSA Members can access the full pricing list in the document entitled, "PSA Current Pricing," in the Contract Files.
All prices are inclusive of PSA Member discounts, shipping, and administrative fees. The customer is not responsible for paying administrative fees with this contract.
Customer Support
A-Frame Solutions is committed to providing excellent technical support ensuring ArcSuite AI remains available and functional for your critical procurement operations.
Standard Support Hours : 8:00 AM - 5:00 PM, Monday through Friday, excluding federal holidays.
Extended Support : For agencies requiring support outside standard hours, we can arrange extended support coverage including evenings, weekends, and holidays. Extended support is available through custom service level agreements.
- Multi-Channel Support Access : Users can access support through multiple convenient
channels:
- Help Desk Phone : Dedicated toll-free help desk phone line connects users directly to
technical support staff. During support hours, calls are typically answered within 2 minutes
by a live person, not an automated system.
- Email Support : Users can submit support requests via email to our dedicated support
address. All emails are tracked in our ticketing system and receive response
acknowledgment within 2 business hours. Most email inquiries are resolved within 1
business day.
- In-Application Support Portal : Users can submit support tickets directly through the
ArcSuite AI interface. This integrated approach captures useful diagnostic information
automatically (such as what screen the user was on when they encountered an issue)
accelerating problem resolution.
- Live Chat : For quick questions or issues, users can initiate live chat conversations with
support staff directly through the application. Chat is available during standard support
hours and provides rapid response for straightforward questions.
- On-Site Support : For complex issues that can't be resolved remotely or for major system
events such as upgrades or integration implementations, we can provide on-site support at
your location. On-site support is scheduled in advance and billed separately from standard
support services.